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Transformation

Delivering transformation in financial services: what boards and executives actually need to know

Large-scale transformation in financial services is one of the most demanding things an organisation can attempt. The regulatory environment is complex, legacy systems are deeply embedded, customer expectations are changing rapidly, and the pace of external change shows no sign of slowing. Most writing on transformation focuses on strategy, what

What good regulatory change delivery actually looks like

Regulatory change is one of the most demanding things a financial institution can be asked to do. The obligation arrives from outside. The deadline is fixed. The consequences of getting it wrong are public and painful. And the organisation is expected to deliver it alongside everything else already in flight.

Why culture is the hardest thing to change in a large organisation

Ask any senior leader what matters most, and culture will be near the top of the list. Ask whether their culture is where it needs to be, and most will say there is work to do. Ask what they are doing about it, and you will hear about a programme.